Question 1

General information

Accepted Answer

Phone Number: 609-399-7500 Location: 1001 Ocean Ave. Ocean City, New Jersey 08226 All rooms are non-smoking Parking Clearance Impala Lobby: 6’8” South Side Parking 6’10”

Question 2

What are your hours?

Accepted Answer

Hours of Operation: Open all year-round, Monday-Sunday 24 hours/day

Question 3

What time is check-in/check-out?

Accepted Answer

Check in time is 3pm, and checkout time is 11am. This is strictly enforced.

Question 4

Can I have an early or late check-in?

Accepted Answer

Due to turnover time, we cannot make accommodations for earlier/later checkouts during peak seasons.

Question 5

Is there parking?

Accepted Answer

There is one parking spot allowed for every room. Only two bedroom apartments are allowed 2 parking spots.

Question 6

Can we leave our car in the parking spot after checkout?

Accepted Answer

No, the next guests need the parking space. However, we do allow guests to utilize the pool, guest bathroom, and guest showers after checkout.​​​​​​​

Question 7

Can we park our car in the parking lot before check-in?

Accepted Answer

Yes, but not until 11am when the previous guests staying in your room have checked out. You also can get beach tags from the lobby to use until your 3pm check-in. You may also use the pool, guest bathroom, and guest showers. Then, come back at 3pm for your checkout.​​​​​​​

Question 8

Can I smoke on the property?

Accepted Answer

We are a non-smoking facility, but there is a designated smoking area outside.

Question 9

Do you provide beach tags?

Accepted Answer

We provide beach tags for the duration of your stay for all registered guests ages 12 and older. If you do not return the beach tags upon checkout, you will be charged $25.00 per unreturned tag.​​​​​​​

Question 10

Is there bike storage?

Accepted Answer

Yes, there are bike racks in the parking lot. Locks are not provided, so please bring your own.

Question 11

What types of payment do you accept?

Accepted Answer

We accept all major credit cards and cash.

Question 12

Do you have wheelchairs and scooters to rent?

Accepted Answer

We do not, but we recommend Mobility on Wheels and Diamond Scooters.

Question 13

Can I make a reservation on the same day I want to check-in?

Accepted Answer

Yes, but you must call to make the reservation, you cannot do so online.

Question 14

I just entered all of my information online. How do I know my reservation went through?

Accepted Answer

You will receive a booking confirmation via e-mail.

Question 15

Are floats allowed in the pool?

Accepted Answer

We do not allow any flotation devices, rafts, etc in the pool.

Question 16

Are pets allowed?

Accepted Answer

With the exception of Service Animals, pets are NOT allowed at the Impala Island Inn.

Question 17

Is there an elevator?

Accepted Answer

Yes, there is a shared elevator that leads to the south side rooms. The second floor is only accessible by stairs.

Question 18

Can I do laundry here?

Accepted Answer

Guests can utilize the coin operated laundry room.

Question 19

Do you have an elevator?

Accepted Answer

Yes, each building has an elevator. There is an elevator on each floor, including the parking garage.

Question 20

Is there somewhere on-site I can grab snacks?

Accepted Answer

There is a vending area with drinks and snacks available to purchase located poolside on the first floor.

Question 21

Do you have Wi-Fi?

Accepted Answer

Yes, we offer complimentary WiFi. Please go into your network sets and choose “ImpalaFreeWiFi”. You will be prompted to enter your e-mail address. Do so, click “connect”, and you will be connected to the free WiFi in the building.

Question 22

Are there any connecting rooms?

Accepted Answer

Yes, the Impala Island Inn has a limited quantity of connecting rooms. Please call us for more information.

Question 23

I am over 21 years old. Can I rent a room for someone who is over 18, but not yet 21?"

Accepted Answer

No, and we check IDs upon check-in. All members of the party must be 21+ years old and everyone will have their IDs checked. Anyone staying who is  under the age of 21 must be accompanied by a parent or guardian.

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