Frequently asked questions

What are your hours?


Hours of Operation: Open all year-round, Monday-Sunday 24 hours/day




General information


Phone Number: 609-399-7500 Location: 1001 Ocean Ave. Ocean City, New Jersey 08226 All rooms are non-smoking Parking Clearance Impala Lobby: 6’8” South Side Parking 6’10”




What time is check-in/check-out?


  • Check in time is 3pm, and checkout time is 11am. This is strictly enforced.




Can I have an early or late check-in?


Due to turnover time, we cannot make accommodations for earlier/later checkouts during peak seasons.




Is there parking?


There is one parking spot allowed for every room. Only two bedroom apartments are allowed 2 parking spots.




Can we leave our car in the parking spot after checkout?


No, the next guests need the parking space. However, we do allow guests to utilize the pool, guest bathroom, and guest showers after checkout.​​​​​​​




Can we park our car in the parking lot before check-in?


Yes, but not until 11am when the previous guests staying in your room have checked out. You also can get beach tags from the lobby to use until your 3pm check-in. You may also use the pool, guest bathroom, and guest showers. Then, come back at 3pm for your checkout.​​​​​​​




Can I smoke on the property?


  • We are a non-smoking facility, but there is a designated smoking area outside.




Is there bike storage?


Yes, there are bike racks in the parking lot. Locks are not provided, so please bring your own.




Do you provide beach tags?


We provide beach tags for the duration of your stay for all registered guests ages 12 and older. If you do not return the beach tags upon checkout, you will be charged $25.00 per unreturned tag.​​​​​​​




What types of payment do you accept?


We accept all major credit cards and cash.




Do you have wheelchairs and scooters to rent?


We do not, but we recommend Mobility on Wheels and Diamond Scooters.




Can I make a reservation on the same day I want to check-in?


Yes, but you must call to make the reservation, you cannot do so online.




I just entered all of my information online. How do I know my reservation went through?


You will receive a booking confirmation via e-mail.




Are floats allowed in the pool?


We do not allow any flotation devices, rafts, etc in the pool.




Are pets allowed?


With the exception of Service Animals, pets are NOT allowed at the Impala Island Inn.




Is there an elevator?


Yes, there is a shared elevator that leads to the south side rooms. The second floor is only accessible by stairs.




Can I do laundry here?


Guests can utilize the coin operated laundry room.




Do you have an elevator?


  • Yes, each building has an elevator.
  • There is an elevator on each floor, including the parking garage.




Is there somewhere on-site I can grab snacks?


There is a vending area with drinks and snacks available to purchase located poolside on the first floor.




Do you have Wi-Fi?


Yes, we offer complimentary WiFi. Please go into your network sets and choose “ImpalaFreeWiFi”. You will be prompted to enter your e-mail address. Do so, click “connect”, and you will be connected to the free WiFi in the building.




Are there any connecting rooms?


Yes, the Impala Island Inn has a limited quantity of connecting rooms. Please call us for more information.




I am over 21 years old. Can I rent a room for someone who is over 18, but not yet 21?


No, and we check IDs upon check-in. All members of the party must be 21+ years old and everyone will have their IDs checked. Anyone staying who is under the age of 21 must be accompanied by a parent or guardian.





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1001 Ocean Ave. Ocean City, New Jersey    |    609-399-7500    |    impalaislandinn@shorebreakresorts.com

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