Frequently asked questions
What are your hours?
What time is check-in/check-out?
Check in time is 3pm, and checkout time is 11am. This is strictly enforced.
Can I have an early or late check-in?
Due to turnover time, we cannot make accommodations for earlier/later checkouts during peak seasons.
Is there parking?
Can we leave our car in the parking spot after checkout?
No, the next guests need the parking space. However, we do allow guests to utilize the pool, guest bathroom, and guest showers after checkout.
Can we park our car in the parking lot before check-in?
Yes, but not until 11am when the previous guests staying in your room have checked out. You also can get beach tags from the lobby to use until your 3pm check-in. You may also use the pool, guest bathroom, and guest showers. Then, come back at 3pm for your checkout.
Can I smoke on the property?
- We are a non-smoking facility, but there is a designated smoking area outside.
Is there bike storage?
Yes, there are bike racks in the parking lot. Locks are not provided, so please bring your own.
Do you provide beach tags?
We provide beach tags for the duration of your stay for all registered guests ages 12 and older. If you do not return the beach tags upon checkout, you will be charged $25.00 per unreturned tag.
What types of payment do you accept?
Do you have wheelchairs and scooters to rent?
Can I make a reservation on the same day I want to check-in?
I just entered all of my information online. How do I know my reservation went through?
Are floats allowed in the pool?
Are pets allowed?
With the exception of Service Animals, pets are NOT allowed at the Impala Island Inn.
Is there an elevator?
Can I do laundry here?
Guests can utilize the coin operated laundry room.
Do you have an elevator?
Yes, each building has an elevator.
There is an elevator on each floor, including the parking garage.